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Post by scopedope on Mar 1, 2017 11:35:32 GMT -8
Attempted to upgrade to V2.1.06.747 and the scope hung at 4% for >15 minutes (image below). I contacted tech support but heard no reply. Now the scope hangs on ATN logo screen if there is no SDcard. With SDcard the scope hangs on blank screen. I did try the "increase the number on the file" trick on the SDcard but with no luck / change. Still waiting on ATN support. Any ideas?
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Post by scopedope on Mar 1, 2017 12:07:23 GMT -8
Update: formatted the SDcard again and copied the firmware file to it. Booted up and is hung on ATN splash screen. Take the SDcard out and put it back into the computer and it now has a DCIM directory and the firmware is still on it. DCIM shows creation date of Jan 01, 2016.
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bunnyblaster
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Competitive target shooting & hunting for about 25 years, mostly vermin hunting.
Posts: 585
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Post by bunnyblaster on Mar 1, 2017 15:48:21 GMT -8
Hi, Have a read of the thread "Configuring Wifi Mode and Reboot -" It deals with hanging units after updates stop at wifi. Now I know yours didn't hang there but the same fix might work. After startup as soon as the ATN logo appears press the menu button five times, it may then let you access the factory reset. Do this and all is apparently ok but you'll need to re-enter your zero setting and preferences etc Hope this works for you. Cheers, BunnyBlaster
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Post by scopedope on Mar 2, 2017 7:26:26 GMT -8
Is the "menu" button the same as the "enter" button? If so, yes, I did try that with no success. Thank you for the suggestion. Little disturbed by the lack of official response from ATN. I sent in email and did the online contact form and have not received anything back.
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bunnyblaster
Expert Contributor
Competitive target shooting & hunting for about 25 years, mostly vermin hunting.
Posts: 585
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Post by bunnyblaster on Mar 2, 2017 8:31:13 GMT -8
Is the "menu" button the same as the "enter" button? If so, yes, I did try that with no success. Thank you for the suggestion. Little disturbed by the lack of official response from ATN. I sent in email and did the online contact form and have not received anything back. Yes "enter" button, the same thing (menu is what other people were calling it). Ah nuts! Thought it might work, but it was for units stuck but not at such an early stage as yours (4%). Maybe somebody else might have an idea, I'm out of tricks! You might try a big post I did a while back about rolling back to 619, I think it was about a unit shutting down when the lens was covered. If you can get back to .619 it would be a start. Keep digging around on the forum as gold might still appear somewhere! Best of luck, BunnyBlaster
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Post by scopedope on Mar 2, 2017 9:54:12 GMT -8
Thank you!
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Post by khoward on Mar 2, 2017 17:52:18 GMT -8
Trying to update ours. Downloaded to card. Put in scope. Nothing. Now scope wont turn off. Wont zoom or anything. finally did the factory reset. Is there something you are suppose to do to card before you download the update before putting in scope. It never brought up the update firmware screen.
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odin
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Laxing out in the land of Rugby, Hunting and Fishing.
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ATN Products Owned: Smart HD Optics
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Post by odin on Mar 2, 2017 18:06:55 GMT -8
Yes do a full FAT32 format on your home PC. If the card has any bad sectors it will screw with the scope software. A full Fat32 format will eliminate any bad sectors on the card. Do not rely on the quick format in the scope - it will not eliminate bad sectors on the card.
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Post by whoknows on Mar 4, 2017 19:49:26 GMT -8
Attempted to upgrade to V2.1.06.747 and the scope hung at 4% for >15 minutes (image below). Similar problem with brand new X Sight ii HD, updating with "xsight2_2_1_06_747.bin". Except, the X Sight does one of three things: 1) Hangs with blank screen 2) Hangs with Configuring WiFi 3) Displays Configuring WiFi for short period, then reboots, (and repeats, over and over) In all but one attempt, the X sight would not respond to any key presses. Only way to get X Sight working again is to remove batteries, remove microSD card, reinstall batteries, and power-up. In the one case X sight did respond to "Enter", and said it was updating Firmware. But after rebooting, the firmware was not updated. Have tried 1) turning WiFi both on and off - before attempting update 2) setting date and time and changing a few other settings - before attempting update 3) resetting to Factory Defaults - before attempting update 4) tried downloading Firmware again, and installing it to microSD card 5) reformatting microSD card (not a quick format, full format) 6) with Lens cap both on and off (suggestion from a forum) 7) pushing "Enter" button Five times (suggestion from forum) UPDATE: Bought brand new microSD card. Different brand, different size, different speed. X sight did not do 1,2,3. This time X sight saw firmware update. The firmware update completed as it is supposed to.The microSD card that was originally used, 4GB size, was well known and respected brand. It had been used previously with out problems in handheld GPS.
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bunnyblaster
Expert Contributor
Competitive target shooting & hunting for about 25 years, mostly vermin hunting.
Posts: 585
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Post by bunnyblaster on Mar 5, 2017 17:01:55 GMT -8
Attempted to upgrade to V2.1.06.747 and the scope hung at 4% for >15 minutes (image below). Similar problem with brand new X Sight ii HD, updating with "xsight2_2_1_06_747.bin". Except, the X Sight does one of three things: 1) Hangs with blank screen 2) Hangs with Configuring WiFi 3) Displays Configuring WiFi for short period, then reboots, (and repeats, over and over) In all but one attempt, the X sight would not respond to any key presses. Only way to get X Sight working again is to remove batteries, remove microSD card, reinstall batteries, and power-up. In the one case X sight did respond to "Enter", and said it was updating Firmware. But after rebooting, the firmware was not updated. Have tried 1) turning WiFi both on and off - before attempting update 2) setting date and time and changing a few other settings - before attempting update 3) resetting to Factory Defaults - before attempting update 4) tried downloading Firmware again, and installing it to microSD card 5) reformatting microSD card (not a quick format, full format) 6) with Lens cap both on and off (suggestion from a forum) 7) pushing "Enter" button Five times (suggestion from forum) UPDATE: Bought brand new microSD card. Different brand, different size, different speed. X sight did not do 1,2,3. This time X sight saw firmware update. The firmware update completed as it is supposed to.The microSD card that was originally used, 4GB size, was well known and respected brand. It had been used previously with out problems in handheld GPS. It seems to be all in the prep work, the card needs to be a fast read/write one and also a good one (not just for the updates but to enable the sight to take video and photos quickly and not hang while dealing with a slow write card, not all class 10 cards are created equally too as some I've had that were "class 10" were total pants). It needs to have a full Fat32 or exFat format done to it first to ensure smooth operation (this takes a lot of time if it's a big card, my 64GB took nearly an hour to format). This was recommended to me on this forum and mine work perfectly first time. I will absolutely fully format my card again when the next update arrives too! Glad it all worked out for you Cheers, BunnyBlaster
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Post by scopedope on Mar 10, 2017 7:22:01 GMT -8
Follow up: Spoke with ATN and am having to RMA the unit.
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bunnyblaster
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Competitive target shooting & hunting for about 25 years, mostly vermin hunting.
Posts: 585
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Post by bunnyblaster on Mar 10, 2017 10:24:53 GMT -8
Follow up: Spoke with ATN and am having to RMA the unit. Hi Scopedope I'm a bit puzzled why RMA when you said "The firmware update completed as it is supposed to." What happend to make you return it? Cheers, BunnyBlaster
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Post by alexstarsza on Mar 11, 2017 12:34:18 GMT -8
Attempted to upgrade to V2.1.06.747 and the scope hung at 4% for >15 minutes. I got the same thing today. My ATN X-Sight II 5-20 hung on 67%. Power button or any other buttons were not responding. I re-installed batteries, and now the scope has no signs of living. It doesn't power on. Is there any trick to bring it back to operational status?
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bunnyblaster
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Competitive target shooting & hunting for about 25 years, mostly vermin hunting.
Posts: 585
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Post by bunnyblaster on Mar 11, 2017 14:38:57 GMT -8
Hi Scopedope,
Ok, so you acheived a successful update of 747 bin file. The unit went to 100% and rebooted. Did you then remove the SD card , stick it into your pc and remove only the 747 bin file. It will have created a DCIM file (for your photos) and possibly a oprofiles.xml file (saved profile ) folders. Leave these two alone.
It has been recomended previously by the sages on this forum to remove the used bin file after installation is complete due to the "install new firmware" popping up on startup which could munt your scopes settings if "yes" is accidently pressed out in the field. I bow to their judgement and removed mine, it's been running like a power hungry watch ever since 😊
It's a pity things didn't work out for you. I thought we had it when you replaced the SD card.
Cheers, BunnyBlaster
P.s some swear by doing a factory reset after every update has been installed but I didn't do this myself!
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bunnyblaster
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Competitive target shooting & hunting for about 25 years, mostly vermin hunting.
Posts: 585
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Post by bunnyblaster on Mar 11, 2017 14:57:23 GMT -8
Attempted to upgrade to V2.1.06.747 and the scope hung at 4% for >15 minutes. I got the same thing today. My ATN X-Sight II 5-20 hung on 67%. Power button or any other buttons were not responding. I re-installed batteries, and now the scope has no signs of living. It doesn't power on. Is there any trick to bring it back to operational status? Hi Alexstarza, Hung at 67%, was it saying configuring wifi at the time? I persume after you installed the new battery's you pressed the power button long enough for the unit to restart? When you say no "signs of living" do you mean absolutely nothing or is there a flicker of the screen powered or maybe the ATN logo and then nothing. Be specific with your answer as you may send me in the wrong direction otherwise. Btw were you using internal or an external battery at the time? If you were using internal what type were you using? Cheers, BunnyBlaster
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bunnyblaster
Expert Contributor
Competitive target shooting & hunting for about 25 years, mostly vermin hunting.
Posts: 585
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Post by bunnyblaster on Mar 11, 2017 15:43:40 GMT -8
Update, a factory reset may well be mandatory to keep the SSS working after a firmware update. See thread " Ballistics Calculations entry questions" on the subject
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Post by eradicator on Mar 14, 2017 6:28:48 GMT -8
I hope this helps you!
You may want to do this in the order that they are written.....and make sure that your phone app is completely closed. On my LG curve, there is a button at the bottom that shows all programs running in the background, make SURE that the app is closed completely...then format your micro card & unclick the box that says "fast format". Let it take it's time to format completely. Then download the latest firmware to your desktop then copy it over to the newly formatted card. Inset a fresh set of new or fully charged batteries into your scope, insert the micro-card, turn it on!
1. Do a hard reset(pull batteries) This step can be skipped on some scopes 2. restart, this gives you the ATN Splash screen then the screen goes black gain 3. push enter and arrow over right on time and press enter again. This brings the scope out of night mode. You will hear a click, this is te cut filter moving. 4. press the power button for approx 5 seconds and push the left arrow to confirm shut down 5. restart scope as normal, all functions should now be returned. 6. Do a factory reset, this brings the scope back to out of the box condition
Be sure to set the menu to the "exit" icon before holding the power button until the sign comes up asking if you want to shut it off, click the left button to turn it off. ALWAYS SHUT IT OFF THIS WAY!
erad
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Post by alexstarsza on Mar 19, 2017 13:01:49 GMT -8
I got the same thing today. My ATN X-Sight II 5-20 hung on 67%. Power button or any other buttons were not responding. I re-installed batteries, and now the scope has no signs of living. It doesn't power on. Is there any trick to bring it back to operational status? Hi Alexstarza, Hung at 67%, was it saying configuring wifi at the time? I persume after you installed the new battery's you pressed the power button long enough for the unit to restart? When you say no "signs of living" do you mean absolutely nothing or is there a flicker of the screen powered or maybe the ATN logo and then nothing. Be specific with your answer as you may send me in the wrong direction otherwise. Btw were you using internal or an external battery at the time? If you were using internal what type were you using? Cheers, BunnyBlaster Hi! Thanks for reply! I used AA NiMH batteries, 2400mAh, Energizer. Almost fully charged, were about 80%. No signs on living - I mean, none of them. No tiny flicker or something, just pure black unpowered screen. Any tries to press power button for a long time also didn't take an effect. WBR, Alex
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bunnyblaster
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Competitive target shooting & hunting for about 25 years, mostly vermin hunting.
Posts: 585
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Post by bunnyblaster on Mar 20, 2017 2:23:28 GMT -8
Hi Alexstarza, Hung at 67%, was it saying configuring wifi at the time? I persume after you installed the new battery's you pressed the power button long enough for the unit to restart? When you say no "signs of living" do you mean absolutely nothing or is there a flicker of the screen powered or maybe the ATN logo and then nothing. Be specific with your answer as you may send me in the wrong direction otherwise. Btw were you using internal or an external battery at the time? If you were using internal what type were you using? Cheers, BunnyBlaster Hi! Thanks for reply! I used AA NiMH batteries, 2400mAh, Energizer. Almost fully charged, were about 80%. No signs on living - I mean, none of them. No tiny flicker or something, just pure black unpowered screen. Any tries to press power button for a long time also didn't take an effect. WBR, Alex Hi Alex, Do you by any chance have an external 5V battery pack to try via the micro usb port, it must be able to deliver 2A via it's usb port? I'm immediately suspicious that you are now having a battery problem. Even if you just put in 4 brand new good quality AA batteries (Duracell Ultra or similar) to confirm this or rule it out (the disposables won't run it for long). This sight draws A LOT of current when it comes to batteries. If you have a dud cell due to overcurrent they sometimes read fine but will fail under load going open circuit. You'll notice most people here are using kentli 2800 mAh. There is a very good reason for this, your batteries are only 1.2V (not 1.5V) per cell so your total voltage to the unit is only 2.4V, the Kentli are actually outputting 1.5V per cell because the battery is actually 3.7V cell with a buck convertor bringing it down to 1.5V. The sight is therefore getting 3V with 5600mAh behind it. I've just a feeling that the 2.4v @ 80% just doesn't have the raw power to run this sight. Let me know how you get on? Cheers, BunnyBlaster
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Post by terminator on May 15, 2017 4:39:43 GMT -8
Hi, I just received my brand new X-Sight 2 3-14x last week. As suggested in the manual I downloaded the latest firmware (747) on a SanDisk micro sd card. In lack of lithium batteries I inserted four regular AA batteries, the micro sd card, and powered it up. Now the progresswheel started counting for the firmwareupdate. At about 37% the screen went black. I have since not been able to turn it back on.From what I have read here I should have made a full format of the sd card, used lithium batteries etc, but I still think it's disappointing that the scope has gone dead on me even before being able to use it. Is there any other way (except sending it back to ATN) to revive it? If so, what can I do that I haven't already tried? <img src="//storage.proboards.com/forum/images/smiley/angry.png" alt=" " class="smile" contenteditable="false" text=" "
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bunnyblaster
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Competitive target shooting & hunting for about 25 years, mostly vermin hunting.
Posts: 585
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Post by bunnyblaster on May 15, 2017 7:36:52 GMT -8
Hi, I just received my brand new X-Sight 2 3-14x last week. As suggested in the manual I downloaded the latest firmware (747) on a SanDisk micro sd card. In lack of lithium batteries I inserted four regular AA batteries, the micro sd card, and powered it up. Now the progresswheel started counting for the firmwareupdate. At about 37% the screen went black. I have since not been able to turn it back on.From what I have read here I should have made a full format of the sd card, used lithium batteries etc, but I still think it's disappointing that the scope has gone dead on me even before being able to use it. Is there any other way (except sending it back to ATN) to revive it? If so, what can I do that I haven't already tried? <img src="//storage.proboards.com/forum/images/smiley/angry.png" alt=" " class="smile" contenteditable="false" text=" " Yes, it's a bit unfortunate that ATN don't mention how to "safely" do an update! Maybe all is not lost. Starting over can sometimes recover a unit. A set of Energizer Ultimate AA Lithium Battery should be enough to complete an update. Fully format your SD card and reinstall the 747 update on it, stick it back into the sight and try to power up again. It might work, usually the batteries are the problem. People try to reuse normal batteries or NiCad's and they just don't have the nuts to power the scope. If you can locate an external power source that would be great too (a load of working types mentioned on this forum). The type of SD card seems to make a big difference to success too, I've used a sandisk extreme plus without problems. Cheap ones seem to cause hang's. Have a look around the forum for types that have worked for other people. Are you seeing anything on startup like the ATN splash screen? Cheers, BunnyBlaster
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Post by terminator on May 15, 2017 9:28:50 GMT -8
Sadly the screen is dead (as in black, no info). I have formated my 16gb Sandisk Ultra micro sdhc (not quick format) and copied the newest firmware to it. I have tried using Energizer Ultimate Lithium AA's as well as a powerbank (giving 2A) via the usb port. All to no avail this far. The screen just doesn't light up at all when I push the PWR button. To top it off, I purchased the scope in the US but live in Norway, where a local dealer wants 50% of my purchase price to try and fix it. In my humble opinion the manufacturer ought to do this for free considering I followed the user manual, and it caused the scope to go dead. The local dealer claims it is of utmost importance that you do a full format (not quick format) of the sd card before attempting a firmware update. They say it is not uncommon for the scope to freeze if someone tries firmwareupdates using quickformated cards. There is no mention in the usermanual of need for full format, neither does it mention what kind of filesystem you should format the card with (PC, MAC, FAT, xFAT, Mac OS etc).
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Post by beagle02 on May 15, 2017 13:06:14 GMT -8
I bet you have a bad cable. I had the all kind problems an it was the cable.
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texasken
Top Contributor
Posts: 219
ATN Products Owned: Smart HD Optics, Night Vision Optics
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Post by texasken on May 15, 2017 17:32:18 GMT -8
Just to make sure; You are pushing and holding the power button until the ATN logo appears, right?
Pressing and releasing the power button will do nothing.
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Post by terminator on May 16, 2017 1:43:21 GMT -8
Cable? Are you talking about an internal cable in the sight?
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