Just a bit frustrating.....

[surfcityred]

I just received my second X-Sight II today and it was a great disappointment. It is doing the exact same thing my first sight did.  A complete shut down when switching from day to night mode and from night to day mode.  The only way to get it to boot up again is to disconnect the external power supply, wait about 15-seconds and then re-connect the power.  I had the night mode set to the black & white setting and it still shuts down.  I am really bummed out.  I was hoping that this new unit would not be plagued with the bugs the other one had but no such luck.  I will give customer service a try tomorrow and if the issues can't be resolved I guess I will be sending the scope and the ATN remote battery pack back to ATN for a refund of my $700.+ dollars.  I really, really wanted this to work out but I am having trouble keeping the faith.  The last thing I want is a $700. paper weight when the warranty period is over.  I sold a perfectly good Pulsar night vision scope to parlay the $$ into this X-Sight II but now I wish I had kept the Pulsar.  It always worked.

OK, I give up.  I just sent ATN customer service (Eli) an e-mail requesting shipping labels for the sight and the remote battery pack.  I'll take the refund and cut my losses.  I'm done with this adventure.

12:40 Nashville time:  I just received a call from Carlo (very nice guy) in reference to my return/refund.  He is working out some RMA details with a co-worker and I have been on hold for 10-minutes...so far.  He came back on but there was another question about combining both units on one RMA....on hold again....another 8 minutes, so far.  Another 9-minutes, so far.  Hold tally....27 minutes...so far.  Back on after 4 minutes.  They are going to send the call tags via e-mail.  Carlo was very nice and apologetic concerning my equipment issues.

[shoots100]

That's Sucks, as I was wanting to return my semi useable Gen 1 x sight for a Gen 2 upgrade.
I guess a semi useable scope old scope is better than a non useable new scope !

[surfcityred]

Today's ATN customer service update. Subject: Returning my second defective X-Sight Scope and the ATN battery pack for a refund on both.

I dropped Eli a note via e-mail requesting call tags for shipping both units back to ATN for a refund. He did reply and passed me on to:
Carlo de Luzuriaga, Account Manager, American Technologies Network, Corp., 1341 San Mateo Avenue │ South San Francisco, CA 94080
Direct: [phone] │ Main: [phone] x143 │ Fax: [phone] [e-mail] │ www.atncorp.com

So far, I have e-mailed Carlo twice and left two voice mail messages on his extension. I have not had any response from either inquiry. I am going to log this saga here so that all concerned can see just how long it takes to be contacted and actually settle this issue. Returning their equipment and getting a full refund should not take longer than a week or so. Here is ATN's opportunity to shine.