ATN's Pledge to us?

[surfcityred]

This statement is on their web site:
"Here at ATN we will not accept anything but 100% customer satisfaction. This is our commitment to you. We have a dedicated team of trained professionals that will help you determine the problem and help guide you with any issue you might have with our products. In the unlikely event that one of our units will need to be serviced, our Warranty Repair Center in South San Francisco, CA will do the work in 72 hours or less in most of the cases."

I am still waiting for an ATN representative to contact me.

[surfcityred]

I finally got a call back from customer service this afternoon. However, they could not fix my scope's issue. I was told to call back tomorrow and they would give it another try. It's a software issue so I hope they can solve it. I'll let y'all know.

[shoots100]

I've been waiting months for a new firmware to get my Gen 1 x sight scope working, because we know it's a firmware issue and I'm not holding my breath for a response.
I even tried to contact the ATN Rep that I was giving feedback to about the Gen 1 I was testing, with no answer yet.
Now that the Gen 2 X sight is being tested, I'm hoping they don't leave the original Gen 1 BETA testers in the Dark waiting for their "100%" customer satisfaction to be delivered.
I would be satisfied with some type of trade in for the Gen 2 for original X sight testers who's scopes don't work.

[Joe Kriz]

New firmware for both the X1 and X2 are being worked on, but we have not been told when they will be released. ATN has not forgotten about or abandoned their customers.

[fishinfred]

I am a new owner of a Gen I 3x12 xsight I AM NOT AT ALL IMPRESSED WITH ATNS COMMITMENT to customer service

First of all one is lucky to get a call back from ATN the next day (I have waited up to 3days) Secondly while at least in theory I am impressed with their product their service sucks


I ordered and received my new X-sight thru Optics Planet I Read all the information that came with the product even checked their manual on line before even turning it on I am a old man (75) and admittedly technically uneducated (some might say senile)but very interested in get my scope installed, play with a bit and get comfortable using it before I take my next hog hunting trip in mid April

I attempted to do the setup but found my scope just would not allow me to program it with date and/or time I made several attempts with no favorable results I did contact ATN's customer service and the following day I did reach and talked with a customer service rep at ATN and after a long conversation and attempting to help me ,he felt I probably had a program error and might have to download a new update even though my sight showed the current download was installed I thanked him and told him I would try that and let them know

Again I am not computer literate or up to date with technology but I attempted to download the current update to my SD card hoping that would solve the glitch I was experiencing Having no luck and no clue to what I WAS DOING I did contact a friend that is computer guru and had him down load the proper update onto my SD card and he the went in and managed to set the time and date I came home excited and hoping to get to sight in my scope and start getting familiar with it No luck the time and date were gone and I again was unable to program in the dates

I again called ATN and the next day spoke with a different Tech He basically ADVISED I SHOULE RETUEN THE SCOPE FOR INSPECTION OR REPLACEMENT

I shipped the scope back to them the next morning They have received the scope and I was told they would get to its examination . repair or replacement today I asked the tech about the possibility of having them replace it with the Generation II in the same model and was told that was not a upgrade and in order to accomplish that I would have to upgrade to the 5x, x-sight and it would cost me an additional $100.00 I explained while I was willing to wait for the Gen II release date and since the scope I received was defective from the factory I felt they should be able to exchange directly with me when the Gen II was available The refused that offer all together
Again I tried to explain I was not a long range shooter and I would be using this scope for hunting hogs at night and most times a 25 yard shot was possible I feared the 5x would be to much magnification for my purpose Here he offered to have me pay the upgrade fee of $100.00 and they could get me the 3x14 Gen II They would not even absorb the $30.00 of my return shipping fees from that $100.00 upgrade NOW THATS CUSTOMER SERVICE FOLKS

I have advised them to repair and return my scope or to send me a new replacement Upon its arrival I will contact the dealer Optics Planet and I have been told they would trade out with me even Finally a honest customer service oriented company
Fred

[aarono]

The time and date will not be saved if the batteries are removed. The scope does not have an internal battery to do this. The easiest way to set it is to connect to the cell phone via the obsidian app and have it update the time and date when connected. Yes you have to do this every me batteries are placed in it.