Misfire
Member
Posts: 4
ATN Products Owned: Smart HD Optics
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Post by Misfire on Mar 6, 2019 17:46:11 GMT -8
Having trouble editing profiles through the Obsidian 4 App. It won’t let me change the names of the profiles and when done editing the ballistic data and selecting “Apply”, the app locks up and my sight locks up also. Have to do a 20 sec power button to turn off the x sight. Then the app won’t find the sight again until powering both off for a while. Any ideas?
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odin
Expert Contributor
Laxing out in the land of Rugby, Hunting and Fishing.
Posts: 726
ATN Products Owned: Smart HD Optics
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Post by odin on Mar 6, 2019 20:24:02 GMT -8
You running android or IOS?
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Post by rbov on May 26, 2019 6:29:33 GMT -8
I have a similar issue with the latest firmware release (.386) on my 4K Pro. I can open and use all the apps, I only have an issue when I rename the copied profile, at which point of clicking “apply” in the app the scope freezes and a forced shutdown is required. All other features through the app are fine it’s only applying the profile rename when it occurs, the app doesn’t freeze.
Incidentally, I followed The instructions for the firmware update and reset on my new 4K Pro scope (purchased in UK). I was able to change one of my zero profiles but haven’t managed to rename the 2nd profile
How do I report this to Atn?
Cheers
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retired
Top Contributor
Posts: 189
ATN Products Owned: Night Vision Optics
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Post by retired on May 26, 2019 13:19:19 GMT -8
rbov,
You can email ATN support to let them know of the problem with the app. I haven't tried to update the profile name in the app since the last update so I didn't know of the issue.
Jim
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Post by rbov on May 29, 2019 14:41:50 GMT -8
Hi Jim,
Thanks for your reply. I have raised an incident with atneu and awaiting their response.
Cheers Rich
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Post by rbov on Jun 3, 2019 10:03:54 GMT -8
Okay, I have good news! A very clever chap on the FB Atn owners group worked out a solution for renaming the zero profile via the Obsidian 4 app on the 4K Pro.without the scope freezing. I have now managed to create and rename three profiles using the simple procedure.
The trick is to rename the profile BEFORE adding the ballistic data, weight, velocity etc.
My procedure was as follows.
Noted the data for the two profiles I had setup. Deleted the existing profiles Created a new default profile and renamed it straight away and click Apply, (no scope freeze) I then added the data I noted earlier for that Zero profile and clicked Apply, all working.
I then created another new profile, NOTE: I didn’t use the “copy” option of the existing profile. Once created I think that profile is loaded automatically when using the app I again renamed the zero profile and clicked Apply BEFORE adding the ballistic data Added the data and click Apply.
I’m very grateful to the chap on Facebook, I hope this helps others on this forum. All the best
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