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Post by black777 on Sept 2, 2018 8:21:21 GMT -8
Hello , just recieved my ATN x-sight 4k pro , and spent much time reading everything. After not being able to get the scope to use the micro sd card , and after looking on the forums here , i found out that it must be formatted into FAT32 , which afterwards i did in fact format the card to FAT32. For reference the card is Sandisk 64gb and is the correct and actually faster then the book suggested , just so you know.
I made sure the working Firmware that is listed on their site , that the Bin file was in the root directory and no other folders or things on the card. The scope factory Firmware was 3.1.0.1.218 , which just will NOT roll back to that 3.1.0.1.185.
I have tried everything and looked all over the web but have not found anything else to try. One person on another forum for the binoculars said they had to rename the file , but no mention of anything for my scope. For what ever reason , i cannot make the scope read the Bin file and start the update from a fresh boot. The sd card icon is fine and in the green . It will take a picture and all that after it creates a folder for the pics but it never asks to update using the firmware.
Ive left the ATN folder on the card and tried that but no luck. Then removed and reformatted and had just the bin file and still nothing just goes to regular operation and i cannot find a way to manually get it to read from the card in any settings to start the firmware update.
The reason i want to try the listed firmware is because of the compass totally doesn't track properly and from what ive read , some people have issues with this 218 firmware and i would rather use the firmware thats listed as the stable version.
Just cannot get the scope to start the update. I wrote ATN but have not heard back from them as yet and now its the weekend. Any help would be much appreciated.
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tupelojim
Contributor
Posts: 49 
ATN Products Owned: Smart HD Optics
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Post by tupelojim on Sept 2, 2018 8:57:32 GMT -8
I have not ever had to update my X2 but there was a statement made that in order to roll back to a previous version that you had to rename it to a version number higher then what was in the scope. This was in the X2 forum awhile back. You should just be able the change the name of our bin file accordingly. Again, this was in the X2 form and might not hold true for the X4 scope.
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Post by black777 on Sept 2, 2018 10:22:59 GMT -8
I have not ever had to update my X2 but there was a statement made that in order to roll back to a previous version that you had to rename it to a version number higher then what was in the scope. This was in the X2 forum awhile back. You should just be able the change the name of our bin file accordingly. Again, this was in the X2 form and might not hold true for the X4 scope. Renaming the bin files last 3 digits from 218 to 219 did in fact let the scope acknowledge that an updated firmware was on the card and did the update. Went to 100% and did a reboot fairly quick. After rebooting so fast , it sensed the sd card again and asked a second time if i wanted to update and i said no.
I removed the card and cleared it of any files , then replaced it into the scope and turned it on . I did the factory restore settings as the book said to do and then looked at everything to see if the firmware had in fact been downgraded to the 185 as suggested on the website , and yes it was there. Everything seemed to go very well except now the compass is just plain stuck on the north position and the roll scale and pitch scale are all stuck at zero as well.
The small arrows on each of those are orange now and before , they was the same color as the scales themselves but they used to work and now they do not.
Starting to be frustrating.
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odin
Expert Contributor
Laxing out in the land of Rugby, Hunting and Fishing.
Posts: 726
ATN Products Owned: Smart HD Optics
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Post by odin on Sept 2, 2018 10:45:49 GMT -8
Have you taken the card out and reformatted it post your update.
If not do another computer format on it and then do a second format in scope on the card.
This may work as it has for some others that have experienced similar to yourself.
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Post by black777 on Sept 2, 2018 10:57:38 GMT -8
Have you taken the card out and reformatted it post your update. If not do another computer format on it and then do a second format in scope on the card. This may work as it has for some others that have experienced similar to yourself. I just did those exact things. Removed the card and reformatted , then rep[laced the card and powered up the scope. Formatted the card in the scope , then reset factory settings again and compass and scales are still stuck.
Figured i would try and just download a fresh Bin file , then apply it to the card . Changed the last 3 digits to 186 , sinse the scope will not try to update with the same version firmware.
It recognized it and asked to update and so i did . After completing all the steps once again with formatting the card so its clean and clear , then factory settings reset , everything comes up normal but the compass and roll & pitch scales still stuck at North and zeros. They do not move no matter what i do with the scope. The fact that the little arrows next to the scales and compass are orange , leads me to think they firmware is not allowing them to function or cannot read them. I dont know but i think ATN needs to get on this ASAP because after waiting to finally get the scope , and going through all this , it still isnt working properly.
Not sure of any fix's to try that i havent tried already. AND i have no copy of the 218 bin file to go back to , even if i wanted to live without the compass working. No place to find it on the web and there wasn't any way to copy it from the scope , so now im stuck with it .  |
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Post by black777 on Sept 2, 2018 11:02:20 GMT -8
Strange thing is , that the compass barely worked and was way offf before the update but still it moved at least , and the roll and pitch scales used to work at first . After the firmware update from their site , now its all a no go.
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odin
Expert Contributor
Laxing out in the land of Rugby, Hunting and Fishing.
Posts: 726
ATN Products Owned: Smart HD Optics
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Post by odin on Sept 2, 2018 12:45:49 GMT -8
I talked to guy a guy a while back with the same trouble - I think from memory that he got it to come good on the 5th or 6th loading.
However I agree with you that there seem to be some firmware issues with this unit - dont know if it is ATN rushing development or an issue with their product testers maybe not doing enough field work - guess time will tell - does not help you in the here and now though i am afraid.
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Post by black777 on Sept 2, 2018 14:25:14 GMT -8
I talked to guy a guy a while back with the same trouble - I think from memory that he got it to come good on the 5th or 6th loading. However I agree with you that there seem to be some firmware issues with this unit - dont know if it is ATN rushing development or an issue with their product testers maybe not doing enough field work - guess time will tell - does not help you in the here and now though i am afraid. I appreciate the thoughts and replies . I will give it a few more tries then after the holiday , i will call ATN and see if they have an answer. Worst case scenario i will send it back and have to try again. Thanks for all the insight . |
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retired
Top Contributor
Posts: 189
ATN Products Owned: Night Vision Optics
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Post by retired on Sept 2, 2018 21:25:37 GMT -8
After the factory reset you have to go into the scope settings and tell the scope which lens you have, 3X14 or 5X20. That may allow you to calibrate the compass. I think the compass settings will also affect the roll and pitch.
Jim
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Post by black777 on Sept 3, 2018 7:08:44 GMT -8
After the factory reset you have to go into the scope settings and tell the scope which lens you have, 3X14 or 5X20. That may allow you to calibrate the compass. I think the compass settings will also affect the roll and pitch. Jim I just tried the compass calibration again , but no luck. The compass and the roll and pitch scales are still locked in place. nothing happened. factory reset and everything , also made sure the device type was set and still no luck. I believe that firmware is just no good and has to many problems. ATN seems to be really slow to respond to many others about other issues they are having with firmware. Just seems like to me with their newest model they would address these Asap, but not from what ive been reading.
Sadly my labor day weekend off with the new scope wasn't as good as I had hoped.
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odin
Expert Contributor
Laxing out in the land of Rugby, Hunting and Fishing.
Posts: 726
ATN Products Owned: Smart HD Optics
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Post by odin on Sept 3, 2018 12:23:37 GMT -8
If it is any consultation to you - we went through a similar firmware process with the XS2 - it did come right in the end, but was a lesson in frustration at the time.
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Post by black777 on Sept 4, 2018 11:25:57 GMT -8
Wanted to stop back here and give everyone an update to my status with this X-sight 4k pro scope i have been dealing with over the weekend. Still had not heard from ATN through support emails from last week so , once the labor day weekend was over , i called them today to see if i could get some 1 on 1 help support over the phone.
ANYONE purchasing or receiving one of these scopes , make sure that the 3.1.01.218 firmware is the version that your scope came with , right out of the box. IF it IS the version you have , then leave it alone and DO NOT try to use the version 3.1.01.185 that is posted on the firmware update page. I was told that the version 218 IS the latest version but was taken off the update website to be worked on further for even more stability.
So if your scope already came with that 218 version just leave it alone because downgrading it to any version will just mess things up, like mine did. Although i would be speculating as to WHY they would not post the 218 for download AND post the 185 for people that might have an older version , both at the same time , well its not for me to say.
I however have myself a working copy of the 3.1.01.218 now , and have put it BACK onto my scope , which placed the scope back into operation , just as it was when i received it from shipping. The compass is still not exactly true but the roll and pitch scales are all working again , and I've not had the chance to try the compass calibration. All in all the compass problem is not a big deal at this point.
The scales however i DID want them working and was a big deal for me personally. After speaking with the rep on the phone , the word on the vine is that another more stable firmware version is coming but use the 218 and roll with that for now. Just wait for the fix and i for one will be holding onto any previous firmware's , just in case.
The rep said when i told him ,that i followed the book and the websites instructions to the LETTER , and no mention ANYWHERE in the box , book or site , to NOT downgrade if your scope has the 218 installed .
It was kind of misleading and not very forth coming with that extra mile of information . The book and site clearly say to USE the 185 and there isn't very much current of tested info out there to grab onto.
I can fully attest about what i have been through personally and tried myself , and either luck but i think more then likely its oriented that way , that the firmware install BACK to the 218 from the 185 , was going to work and so it did.
I have built many computer rigs and done my share of coding and it just didn't seem to me that the attempted downgrade , would make the scope inoperable permanently. The roll up worked fine and once i got my hands on that 218 bin file , i felt pretty sure it would work.
Well now you all know as much as i do and how things transpired for me. Just wanted to stop back and give the update. Hopefully it sheds some light on everything and helps someone else to not have to go through all the steps i did . They really should do an in depth write up for their firmware update page . Lots of smart people out there and hey , ATN ,share the info. Give all us good ole boys some credit. We AINT dumb rednecks that drink beer and chew tobakky, shootin our guns all day , cause we to perty for that hahaha . Yall have a great week </;-)
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odin
Expert Contributor
Laxing out in the land of Rugby, Hunting and Fishing.
Posts: 726
ATN Products Owned: Smart HD Optics
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Post by odin on Sept 4, 2018 11:35:46 GMT -8
Awesome stuff - bizarre, but awesome.
Could you repost this in the appropriate section below with say Important Update info - READ before anything!!!!!!!
Hopefully a moderator will have the good sense to pin it at the top.
ATN could have saved a lot of people a lot of grief through a simple little communication
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Post by cootertwo on Sept 5, 2018 8:06:36 GMT -8
black777 have you tried to record any video, and if so, have you viewed it. On mine, with .218, the cross hairs were off on the recorded video, or not there at all  |
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Post by jimalee on Jan 10, 2019 14:33:16 GMT -8
I had to format my disk in the scope menu before it would take. formatting on the computer did not work.
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Post by yoteehunter on Dec 26, 2020 19:29:26 GMT -8
Strange thing is , that the compass barely worked and was way offf before the update but still it moved at least , and the roll and pitch scales used to work at first . After the firmware update from their site , now its all a no go. Face north and calibrate got me closer to North than what it was still not perfect. |
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Post by majordanarcav on Apr 30, 2021 15:29:13 GMT -8
Took the day off. Thought I'd update my new 4K this morning and head to the range this afternoon. 5 hours later after trips to the store to buy SD cards, watching a dozen YOUTUBE videos and reading posts on the internet offering 30 different ways to get this piece of crap to work - nothing. Freezing screens, unresponsive buttons, firmware updates don't download. Do your due diligence before wasting your money on this gimicky piece of crap. Like tossing $900 in the dumpster.
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tciii
Contributor
Posts: 46
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Post by tciii on May 1, 2021 7:26:17 GMT -8
The 4k can only be updated by computer now with the ATN update app and windows 10 only. See the new update instructions on ATN web sight. It works fine. newest elf file is 483. You just have to follow the instructions.
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Post by ratfink on May 11, 2021 5:16:20 GMT -8
Im not sure how anyone can get any of these scopes to update...
The app with elf file fails on all my NEW scopes.
Im a web dev... So im not too stupid.
However I have three brand new scopes with none working compasses and no help from ATN....
I have read all the forums and tried all the suggestions... Nothing will update. If I could get 483 in a bin file that would probably work.
Downgrading seems impossible as no info to try it...
I dont have time for ATN NOT TO RESPOND TO ME AND BLOW ME OFF.
So this seems my only option other than trying to send back for refund which at this point I would prefer to do.
I have sent them emails so as to document so when I end up filing for municpal court and wasteing thier time maybe they will relent and simply refund or fly someone up with new scopes and install them in my rifles along with the cost of gunsmithing etc...
I have more wasted time in dollars than I do the money out of the scopes.
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tciii
Contributor
Posts: 46
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Post by tciii on May 11, 2021 14:10:41 GMT -8
Have you checked to see what firmware is in your scopes. If it already has 483 , it will not update. As far as the compass goes, You have to turn the scope in all 3 axis at least 14-15 times each. I may go to Calibrate first. if so repeat to calibrate.
If it has a prior firmware, You are doing something wrong. The new process WORKS.
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