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Post by aquabum on Dec 5, 2020 15:11:36 GMT -8
I just used my X-Sight HD II 3-14X last weekend. It's about 5-6 years old. Been going strong and just fine until yesterday. It will not power up. No click, no nothing. I hold the power button down for 30 seconds and the screen blinks red real quick and that's it!!!!! When I called them, they said it's probably done and they can't fix the old scope because it's discontinued! They only offered to give me a TINY credit for a new one! I can't believe that a scope company like this can't fix or offer a better deal to replace a broken item like this. A 2-3 year warranty on a scope is useless! This is on a rifle used by my kids and we were supposed to go hunting tomorrow! And now this has thrown a monkey wrench in that plan.
Anyone have an idea on anything to try other than having a $500 chunk of garbage now?
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Post by atdecapua68 on Dec 26, 2020 6:19:51 GMT -8
I’m going through the same thing, I bought mine 2 years ago. Never used it other than just turning it on and checking it out. Even bought their extended battery pack. So just before deer season this year I mounted it on a .22 cal pellet gun just to get familiar with it. First shot it shut off and won’t power up. I emailed them several times - no response. I finally called them , talked to some jerk , this guy could care less anyway basically told me it probably wouldn’t be covered u der warranty but may be able to fix it for a price. He then sent by email some ***** to fill out to see if they will take it in for service. Pretty disappointed with this companies lack of concern for their customers. Pretty good price for something you can’t use and they try to get out of fixing the problem. I haven’t heard of a remedy yet probably the last ATN Product I buy.
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mexicanjoe
Top Contributor
Posts: 208
ATN Products Owned: Smart HD Optics
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Post by mexicanjoe on Dec 27, 2020 8:59:12 GMT -8
I just used my X-Sight HD II 3-14X last weekend. It's about 5-6 years old. Been going strong and just fine until yesterday. It will not power up. No click, no nothing. I hold the power button down for 30 seconds and the screen blinks red real quick and that's it!!!!! When I called them, they said it's probably done and they can't fix the old scope because it's discontinued! They only offered to give me a TINY credit for a new one! I can't believe that a scope company like this can't fix or offer a better deal to replace a broken item like this. A 2-3 year warranty on a scope is useless! This is on a rifle used by my kids and we were supposed to go hunting tomorrow! And now this has thrown a monkey wrench in that plan. Anyone have an idea on anything to try other than having a $500 chunk of garbage now? While I love both of my ATNs it sounds frustrating. move over to the Vortex line of FFP scopes. It should start at the Diamond back line. vortex has a no questions asked policy. If you run it over with your truck. Box it up and send it to them and they will replace it. working on getting my second vortex. My Diamondback tactical is consistently scoring hits at 700 yards.
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Post by jpfino on Apr 12, 2021 13:07:58 GMT -8
So reading everything above...I think I have an expensive paperweight now...mine won't turn on and I tighten the battery cap as much as I can, but the red ring still shows...smh
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