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Post by bi9daddy69 on Oct 22, 2020 5:52:54 GMT -8
I have made ten phone calls to ATN looking for a replacement tail piece to my 850 B-1 illuminator.
I can only reach someone when I select sales option in phone menu. Then that person cannot find anyone to take my call.
I have emailed them through the website contact us option, and no response in 4 days. The inevitable excuse is China Virus.
Do not buy their products! They are only interested in new sales and not service to a 3 year customer!!!
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Post by bi9daddy69 on Oct 26, 2020 7:43:47 GMT -8
Interesting lack of comment from ATN staff. Proves they don't care!
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Post by bi9daddy69 on Oct 27, 2020 17:21:23 GMT -8
So today I actually got someone on the phone at ATN to discuss my need for a tail piece for my 3 yr old IR850 B-1. It was not available. The rep said if my IR was still within warranty they would have replaced it free of charge. I asked if there was a discount for past customers. He said that if I was military or first responder their was a discount.
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Post by frank01 on Nov 5, 2020 18:41:34 GMT -8
I've written this useless. Night vision on my X-Sight 3x14 is useless. I've tried different settings on the scope, adjusted the beam and it's basically useless. It was decent enough when I first bought it but 3 years later it's a brick. Would love to know who the CEO of this shitty company is.
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Post by p on Dec 14, 2020 9:44:10 GMT -8
My x-Sight has been in ATN hands since May. I've got another thread on here going through the story. Just thought I'd share the pain with you... I can't recommend this company
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Post by pitbull89x on Jan 18, 2021 20:46:44 GMT -8
ATN customer service is a joke. I haven't found many people who have had a single positive experience with them. They take your money and run with zero concern for their customers. I trash them to any person that will listen.
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Post by rimshot on Jan 26, 2021 17:06:34 GMT -8
Waiting for an email answer from Kelly M. from customer service. Set reminder email at 10 days now 15 and Im not holding my breath.
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