pault
Frequent Contributor
Posts: 97
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Post by pault on Jan 11, 2019 16:29:15 GMT -8
I'm having an issue with my compass. I was working fine when I first got the scope earlier this week, but for the past 2 days all I'm seeing the SMF error. There is no magnet near the scope and they only thing that has changed is I received the remote, paired it to the scope and attached it to the rifle stock. Anything I can do to clear this and get the compass back? Thanks...
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Post by jimalee on Jan 13, 2019 6:52:42 GMT -8
did you try to calibrate the compass again, mine showed that and it helped
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pault
Frequent Contributor
Posts: 97
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Post by pault on Jan 13, 2019 9:05:47 GMT -8
I did, but it didn't help. I seems to be an intermittent problem, sometimes it works, sometimes it doesn't. I did a factory reset and it worked for a while, but then the SMF msg reappeared.
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Post by b29driver on Jan 13, 2019 17:03:34 GMT -8
Are you using it on an AR15?
If so, remove your bolt carrier group and see if it has become magnetized. If it will attract and pick up paper clips or some other small light ferrous metal that is your problem.
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pault
Frequent Contributor
Posts: 97
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Post by pault on Jan 13, 2019 17:35:59 GMT -8
I have it mounted on an air gun, I don't think it's the gun causing it.
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Post by bio on Jan 15, 2019 7:27:01 GMT -8
My 4k pro had compass problems after my update as well. It seems to be extremely over sensitive to magnetic fields after the update and pick up a magnet stuck to my hot water heater 6ft away. It had no problems with this before the update. I went into a corner in the basement with no electrical or magnetic interference and slowly tuned it end over end on the x,y, and z axis until it stopped the error. Still it seems to be off slightly from north I will need to check it with another compass to be sure. I have it on an airgun as well.
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Post by n2stuff on Jan 15, 2019 12:32:10 GMT -8
Mine had SMF out of the box. Is there a way to make it go into compass calibration?
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Post by val on Jan 16, 2019 7:29:55 GMT -8
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Post by n2stuff on Jan 16, 2019 11:27:40 GMT -8
I tried that when I was at the horse ranch. The scope stayed on SMF the whole time. Now, this morning I turn it on and the compass is kinda working but it's way off and when I point it North it goes to SMF. This is mounted on my air gun so it's not critical. Thanks
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Post by val on Jan 17, 2019 1:24:52 GMT -8
I found that it calibrates more accurately if you spin the scope for about 2-3 minutes. Not sure why you are always getting SMF. Is your firmware updated to .330?
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Dr. Detector
Top Contributor
Posts: 136
ATN Products Owned: Smart HD Optics
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Post by Dr. Detector on Jan 23, 2019 6:57:19 GMT -8
My compass if locked on S/SW and won't calibrate correctly. This was present with Rev 240 and with 330 ( I am going to try another firmware version tonight and will let ATN Service know if it helps? It's important for us all to post issues so their engineers can get those bugs worked out in the future Rev's. They are pretty dam good at customer support and that's why I roll with them via THOR 640 5X and now this 5-20 Pro.
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pault
Frequent Contributor
Posts: 97
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Post by pault on Feb 5, 2019 4:37:15 GMT -8
I noticed something interesting with my compass this morning. I plugged the scope in to recharge last night and this morning I turned on to check the battery status while it was still plugged in and the compass was working! It was not locked on S/SW nor was it showing the SMF message. But, the minute I removed the plug from the scope, it went back to the SMF message, so I suspect the problem with the compass is power related. The compass is probably getting more power when plugged in than when on battery power alone so it's working properly when outside power is applied I don't know if this is a battery issue, a hardware issue or a firmware issue, but wanted to post it in case the ATN engineers are watching.
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nighthunter
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Posts: 66
ATN Products Owned: Smart HD Optics, Night Vision Optics, Thermal Optics
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Post by nighthunter on Feb 5, 2019 7:19:12 GMT -8
I don’t use any features on my 4K Pro that need the compass. So it is not important to me that it be active or correct. I do notice that it works on my scope when hunting. I am always outdoors when using. I hunt in wide open Texas. While thinking about the problem others are having, I recall the process the user manual instructs to calibrate the compass. It is similar to the process I use to calibrate my drone before each use. The drone uses satellites to locate and use in navigation. I suspect that the 4K scopes also use satellites to locate and set the compass. I suggest that users having issues setting the compass to try the process outdoors away from high obstructions. Let us know if that helps.
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Dr. Detector
Top Contributor
Posts: 136
ATN Products Owned: Smart HD Optics
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Post by Dr. Detector on Feb 5, 2019 12:43:55 GMT -8
Nighthunter - If you use your ballistic calculator you are missing shots by not inputting the wind direction and speed. The compass dictates the hold into the wind needed for the range set in your scope. It is awesome and I shoot allot of small targets at range in high winds with it.
"Doc"
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nighthunter
Frequent Contributor
Posts: 66
ATN Products Owned: Smart HD Optics, Night Vision Optics, Thermal Optics
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Post by nighthunter on Feb 5, 2019 13:10:40 GMT -8
Doc-I understand completely. As of now I don't use the ballistics calculator. Accurate compass readings are necessary for shot placement at longer distances and wind conditions when using the ballistics calculator. My comments were designed to assist those who have issues with the compass calibration. I see that your compass is froze on one direction. Have you tried a factory reset? This with an outdoor recalibration may help. Just trying to help with compass problems.
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pault
Frequent Contributor
Posts: 97
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Post by pault on Feb 5, 2019 16:05:10 GMT -8
I have done the recalibration procedure with the scope, bot on the rifle and off the rifle, it did not help. I also have a drone, so I am familiar with the process and how it works. My compass has never worked correctly, it's always showing either S/SW or SMF, until it noticed it working while plugged into the charging source. Unfortunately, bringing that charging source into the field on a hunt is not an option, so I still don't have a properly functioning compass...
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nighthunter
Frequent Contributor
Posts: 66
ATN Products Owned: Smart HD Optics, Night Vision Optics, Thermal Optics
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Post by nighthunter on Feb 5, 2019 16:19:02 GMT -8
If it was mine and I had done what you have and still have the problem I would call ATN and get a RMA and send that puppy back.
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Post by n2stuff on Feb 5, 2019 20:50:30 GMT -8
I found that it calibrates more accurately if you spin the scope for about 2-3 minutes. Not sure why you are always getting SMF. Is your firmware updated to .330? Yes it's. 330 firmware. I have it mounted with the ATN QR mount si it's very easy to take off the rifle. I will try spinning for more than a few rotaions next time.
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Post by willy1947 on Feb 8, 2019 2:53:35 GMT -8
I'm having an issue with my compass. I was working fine when I first got the scope earlier this week, but for the past 2 days all I'm seeing the SMF error. There is no magnet near the scope and they only thing that has changed is I received the remote, paired it to the scope and attached it to the rifle stock. Anything I can do to clear this and get the compass back? Thanks... Mine had problems, I had to send it back. The new 4k was the same way until I did an update and a cold boot. That was 5 months ago. I am running 330 with an ABL Everything is working fine now
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arjandezeeuw
Member
My wife and I both hunt and have the ATN X-sight 4K PRO 3-14X
Posts: 2
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Post by arjandezeeuw on Jun 19, 2020 1:25:03 GMT -8
Mine is reporting SMF since I installed the ABL 1000. Any idea how to solve the issue?
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Post by lubenator on Jun 19, 2020 3:29:29 GMT -8
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Post by gilescampbell on Jul 18, 2020 13:10:40 GMT -8
Possibly related to the crashing issue. I emailed the support team but got no response... I think the SMF is the same issue.
I think have worked out what is crashing the current (4k) firmware. It is the ballistic calculator when you turn the rifle skywards. I think the data from the inclinometer and/or the compass is changing too fast or (more likely) providing an un-calculable set of inputs to the ballistic calculator, which then crashes. It might also be to do with the rate of change of input data but that seems less likely - depends how you’ve coded it. A possible quick fix to this would be to add a function to the ballistic calculator so that when it is fed data that it cannot cope with it knows how to handle it - i.e. do nothing. I expect it would be more difficult to find the source of the data that’s causing the problem but that would ultimately be the best solution. My gut feel would be the compass as when the rifle is pointed skywards it’s anybody’s guess what output will come from that and it could flip between N, S and everything inbetween very quickly. If the BC is trying to deal with that then I doubt it will cope. Maybe the compass data could be ignored above a particular incline/decline figure.
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Post by kajunstick on Dec 2, 2020 19:12:47 GMT -8
I'm having a compass error. the compass will come up for a few seconds then will show error on my x-sight 4K
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Post by trapperwoody on Dec 4, 2020 16:26:31 GMT -8
I just got my 3-14 4k pro and I’m having the same issue, the compass comes up for a second or so, then goes to err. Any help for this issue. Thank you
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Post by stepguy on Dec 9, 2020 12:12:44 GMT -8
Rotate flat flip and flip on 45 3 times each. If you see CAL. Start over and keep going same pattern. Worked for me
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